Premium Support Specialist ( SMAX)
BengaluruFull-time8–14 yrsPosted 5 months ago
Leadership customer support role at OpenText in Bengaluru. Needs 8+ years and a degree.
About the role
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.
What you'll do
- Your focus will be to ensure they achieve maximum value from their investment while receiving prioritized, proactive, and deeply technical support tailored to their needs
- The objective of the Premium Support Developer is to deliver exceptional, customer-specific technical support that drives success for dedicated premium customers
- This includes building trusted relationships, understanding their environments in depth, and consistently going above and beyond to ensure satisfaction, stability
- Be the customer's single point of contact for support incidents opened for a specific product center
- Develop an in-depth understanding of your customer’s environment and implementation & develop a strong working relationship with customers
What you need
- Oracle Database
- AWS
- GCP
- SAP
- Firewalls
- Azure
Good to have
- Customer service
- Salesforce