Data Center Support Services Technician

About the role

Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.

What you'll do

• Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle
• Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed
• Implements designed and defined network communications and solutions, including cabling and networking equipment environments
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision
• Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within…

What you need

• Hardware
• Troubleshooting
• Networking
• SOP writing
• Power systems