Network TAC Expert
GurugramFull-time8–10 yrsPosted 1 week ago
Senior IT support role at Orange Business in Gurugram. Needs 8–10 years and a B.Tech or B.E..
About the role
Network certifications from vendors like Cisco & Juniper would be additional advantage. Experience8-10 years technical support experience in any telecom platform / environment
What you'll do
- Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues
- Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls
- Participate & take a lead to resolve crisis situations
- Identify, manage and record escalation trends and Keep track of all P1/P2 incidents
- Take lead to drive global technical life cycle management projects. Prepare project report and share project progress status report with stake holders
What you need
- Linux
- Troubleshooting
- Telecom
- Git
- iOS
- CI/CD
Good to have
- Networking
- Python
- Django
- Ansible
- Bash