Network TAC Expert
Mumbai, GurugramFull-timeJunior levelPosted 1 week ago
IT support role at Orange Business in Mumbai and Gurugram.
About the role
This role is to support follow the sun model operations for network B&R function.
What you'll do
- Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues
- Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls
- Participate & take a lead to resolve crisis situations
- Identify, manage and record escalation trends and Keep track of all P1/P2 incidents
- Take lead to drive global technical life cycle management projects. Prepare project report and share project progress status report with stake holders
What you need
- Linux
- Troubleshooting
- Root cause analysis
- iOS
- Telecom
- Python
Good to have
- Ansible