Senior Technical Consultant - Avaya
GurugramFull-timeSenior levelPosted 1 week ago
Senior consulting role at Orange Business in Gurugram.
About the role
Experienced on Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS, IP OfficeTechnical Consultancy Role : Ability to handle Techincal escalation role for Global large scale projects.Key Spoc for• Priority & Major Incident• Problem Tickets
What you'll do
- Responsible for High Level and Low Level Design Document.Effective handling of Technical EscalationsEnsure Service Delivery as per agreed SOW / SLATroubleshoot High…
What you need
- SQL
- Project management
- Change management
- SOP writing
- Root cause analysis
- Preventive maintenance
Good to have
- MIS reporting
- ITIL
- Linux