Senior Technical Consultant - Genesys
MumbaiFull-timeSenior levelPosted 1 week ago
Senior consulting role at Orange Business in Mumbai.
About the role
Additionally essential knowledge of IP telephoney, Contact Center environment, Recording & Cloud infrastructure. Experience troubleshooting call routing, agent login, queue, IVR and interaction-related issues. Experience supporting Agent Desktop, softphones, status/presence, login and interaction handling.
What you need
- Change management
- SOP writing