Senior Technical Consultant - Genesys
Navi MumbaiFull-timeSenior levelPosted 6 days ago
Senior consulting role at Orange Business in Navi Mumbai.
About the role
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Manage Genesys Cloud Contact Cneter solution based on SOP's and ensure immediate escalation to competent authority in order to ensure uptime. Operational Support for Incident, Change and Problem Tickets.
What you'll do
- Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
- Build and Support to Genesys Cloud Contact Center solutions & third party application integration
- Participate in Change management, assess Risk and Impact
- Take initiatives in learning, certifications & evaluating new networking technology & tools
- Driving technical knowledge transfers & awareness session on best practices within team by proper training session
What you need
- Change management
- SOP writing
- ITIL