Technical Consultant
MumbaiFull-timeJunior levelPosted 1 week ago
Consulting role at Orange Business in Mumbai.
About the role
First level Support on Verint Finance compliance recorder. End-user and OEM coordination over different communication mediums (mail/Phone/WebEx/TEAMS) and escalating within defined timelines. Understand Business urgency & impact of issues. Assignment of priority to tickets as per the eligibility criteria.
What you'll do
- Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user
- Identifying & categorizing tickets related to product from the initial information
- Schedule and Hosting WebEx/TEAMS meetings
- Take initiatives in learning, certifications & evaluating new products & Tools
- Driving technical knowledge transfers & awareness session on best practices within team by proper training session
What you need
- ITIL
- SOP writing