Performance-Management-Analyst – Contract (Bangalore)
BengaluruContractHybrid25–30 yrsPosted open since oct 2024
Leadership analyst contract role at Panasia HR Solutions in Bengaluru. Needs 25+ years and a B.Com or M.Com. Hybrid.
About the role
Performance-Management-Analyst - Contract (Bangalore)
What you'll do
- As part of the Service Level Agreement (SLA) management, you will start by understanding IT contracts and setting up service level metrics in the Managed Service…
- Be responsible for driving SLA operations, ensuring services are delivered in compliance with agreed SLAs
- A key task will be to assess service level data, providing key insights to help improve service performance
- Perform gap analysis to identify discrepancies, conduct root cause analyses (RCAs), and follow the dispute resolution process to address SLA non-compliance issues
- By analyzing these areas, you will provide recommendations to improve supplier performance, including introducing more business-relevant service levels
What you need
- Performance management
- Project management
- Reporting
- Dashboarding
- Data analysis
- Excel
Good to have
- ITIL
- JIRA
- PowerPoint
- ServiceNow