Associate - Merchant Ops - Onboarding

About the role

We are looking for a detail-oriented and proactive Operations Executive – Associate to support our daily business operations. The ideal candidate will assist in process execution, data handling, coordination between teams, and ensuring timely task completion. This role is ideal for individuals with strong organizational skills, the ability to work under pressure, and a willingness to learn and grow within the organization.

What you'll do

• Assist in the day-to-day execution of operational tasks
• Maintain and update internal databases, reports, and documentation
• Coordinate with internal teams such as sales, customer support, logistics, and finance to ensure smooth workflows
• Monitor task queues and escalate any delays or issues to supervisors
• Analyze basic operational data to find trends or errors and suggest improvements

What you need

• Onboarding
• SOP writing
• Excel
• KYC
• Customer service
• Documentation