Call Center Ops Manager
NoidaFull-time7–13 yrsPosted 1 week ago
Senior customer support role at Paytm in Noida. Needs 7+ years.
About the role
We are looking for a seasoned Operations Manager to build and lead our high-performance insurance contact center. You will be responsible for the end-to-end service delivery strategy, from workforce management (WFM) to regulatory compliance. Your mission is to ensure that our "Go-Live" phase transitions into a stable, scalable, and world-class customer excellence department.
What you'll do
- Inbound service and outbound sales support
- Forecasting to match the rapid growth of our merchant base
- Guidelines, Data Privacy/GDPR). Conduct regular audits on call recordings for quality
- Setting up team and agent level sales targets, ensuring targets are met etc
- Sales to ensure the call center is aligned with broader company goals
What you need
- Sales
- Six Sigma
- Underwriting
- Data privacy
- Product marketing