Senior Associate - Travel CST
NoidaFull-time5–10 yrsPosted 1 week ago
Senior customer support role at Paytm in Noida. Needs 5+ years.
About the role
Senior Associate - Travel CST at Paytm. Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.
What you'll do
- Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options
- Ticketing & reissue on it
- Understanding and expertise in domestic and international travel requirements (LCC
- Able to understand customer queries and advise them of suitable resolution
- Customer-focused and service-oriented where you are accountable for key
What you need
- Travel booking
- CRM
- Escalation handling
- Communication