Team Lead - Health Insurance
NoidaFull-time4–10 yrsPosted 1 week ago
Senior banking role at Paytm in Noida. Needs 4+ years.
About the role
Ensure delivery of exceptional customer service that meets SLA requirements Plan, strategize, and implement process improvements for increased efficiency Work cross-functionally with other departments to enhance overall service offering Oversee the recruitment, training, and performance evaluations of the contact center team
What you'll do
- Ensure delivery of exceptional customer service that meets SLA requirements
- Plan, strategize, and implement process improvements for increased efficiency
- Work cross-functionally with other departments to enhance overall service offering
- Oversee the recruitment, training, and performance evaluations of the contact center team
- Ensure that the team meets its KPIs and objectives
What you need
- Insurance
- Customer service