VRM Associate- Business Operations
BengaluruFull-time1–7 yrsPosted 1 week ago
Mid-level operations role at Paytm in Bengaluru. Needs 1+ years.
About the role
A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.
What you'll do
- Build and nurture relationships with enterprise clients, focusing on retention and satisfaction
- Develop and execute account management strategies to grow business and engage
- Understand clients’ business needs and act as the main point of contact for escalations and
- Lead cross-functional teams to deliver customized solutions and ensure client expectations are
- Collaborate with sales, technical, and merchant service teams to optimize client experience
What you need
- Reporting
- Customer success
- CRM
- Problem solving
Good to have
- MS Office