Associate - Merchant Operations -Escalations Team
Noida, Bengaluru, Indore, BhopalFull-time1–4 yrsPosted 2 months ago
Junior customer support role at Paytm Payments Services in Noida, Bengaluru and 2 more cities. Needs 1+ years and a degree.
About the role
This role is part of the Merchant Helpdesk (MHD) team. The MHD team is responsible for delivering a seamless and differentiated experience to Paytm Merchants through optimized operational processes driven by data analytics. As a service-focused team, we operate in a fast-paced environment where every day brings new challenges, and our goal is to ensure that every merchant interaction ends with a positive experience.
What you'll do
- Responsible for delivering a
- Handle merchant escalations and resolve them on a high-priority basis
- Deliver exceptional merchant satisfaction through ownership and accountability of cases
- Resolve merchant complaints received through RBI, nodal officers, social media channels, or
- Prepare Root Cause Analysis (RCA) reports for escalations received
What you need
- Escalation handling
- Root cause analysis
- Communication