VRM - Associate - MHD
NoidaFull-timeJunior levelPosted 3 weeks ago
Junior customer support role at Paytm Payments Services in Noida.
About the role
VRM - Associate - MHD at Paytm Payments Services. Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
What you'll do
- Build and nurture relationships with enterprise clients, focusing on retention and satisfaction
- Develop and execute account management strategies to grow business and engage merchants effectively
- Understand clients’ business needs and act as the main point of contact for escalations and problem resolution
- Lead cross-functional teams to deliver customized solutions and ensure client expectations are met
- Collaborate with sales, technical, and merchant service teams to optimize client experience
What you need
- CRM
- Sales
- Escalation handling
- Problem solving
Good to have
- Customer success
- MS Office