Cashless Claims Navigator – Field (Mumbai)
BengaluruFull-time1–2 yrsPosted open since dec 2025
Junior banking role at Plum Benefits in Bengaluru. Needs 1–2 years.
About the role
The Cashless Claims Navigator provides on-ground support to insured members during hospitalization, facilitating seamless cashless claim processing from admission through discharge.
What you'll do
- Provide in-person support to insured members and families during hospitalization
- Verify network hospital status assist with pre-authorization, claim queries, and discharge formalities
- Explain policy coverage, exclusions, and cashless claims process
- Collect required documentation (ID proofs, medical records, discharge summaries)
- Validate billing details and ensure accuracy of pre-authorization approvals
What you need
- Insurance
- Negotiation
- Reporting
- Compliance
- Customer service