Customer Success Associate
BengaluruFull-time0–3 yrsPosted open since oct 2025
Junior customer support role at Plum Benefits in Bengaluru. Open to freshers; up to 3 years.
About the role
We’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles . If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you. You’ll need to be customer-centric , always ready to go above and beyond to resolve issues with empathy and efficiency.
What you'll do
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Address queries regarding the product and service in a timely and accurate way via phone, email or chat
- Meet the response time for queries in support
- Coordinate with insurance partners for resolution/clarification if needed
- Interact with internal and external teams to ensure the quick resolution of customer issues
What you need
- Customer success
- Customer service
- Communication