Customer Success Manager - SMB
BengaluruFull-timeMid levelPosted 3 months ago
Mid-level customer support role at Plum Benefits in Bengaluru.
About the role
You will be part of the Account Management team — the operational backbone of Plum — owning the end-to-end experience of a diverse portfolio of clients. From fast-growing startups to large Global Capability Centres and niche enterprises, you will serve as their trusted insurance and health partner. This is a dynamic, high-ownership role in a team that is scaling fast.
What you'll do
- Own a portfolio of diverse accounts end-to-end — from onboarding and relationship building to escalation management, retention, and revenue growth
- Make internal processes more efficient. You will collaborate across teams to reduce friction and deliver a seamless client experience
- Build your book proactively. Once you've established credibility, drive cross-sell opportunities and generate referrals from satisfied clients
- Maintain rigorous adherence to SLAs and processes — because trust is built on consistency
What you need
- Customer success
- Escalation handling
- Cross-selling
- Communication