Senior Director/AVP - Operations
BengaluruFull-time8–10 yrsPosted 1 week ago
Senior operations role at PradeepIT Consulting Services in Bengaluru. Needs 8–10 years and an MBA.
About the role
Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.
What you'll do
- Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment in order to deliver on meeting the team's KPIs
- Build and manage an organization that operates with reliable operating standards
- Strengthen culture by example and be accountable for the delivery of results by your teams
- Interact and collaborate with Awign's leadership, constantly improving our level of service to customers whether through exceeding on agreed service levels
- Own the customer experience through our resolution channels. You will be responsible for achieving overall satisfaction of our customers along with compliance
What you need
- Lean
- Team management
- System design
- SAP
- Salesforce