Senior Director/AVP - Operations

About the role

Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy. This is an opportunity to build and execute large scale projects from the ground up.

What you'll do

• Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment in order to deliver on meeting the team's KPIs
• Build and manage an organization that operates with reliable operating standards
• Strengthen culture by example and be accountable for the delivery of results by your teams
• Interact and collaborate with Awign's leadership, constantly improving our level of service to customers whether through exceeding on agreed service levels
• Own the customer experience through our resolution channels. You will be responsible for achieving overall satisfaction of our customers along with compliance

What you need

• Lean
• Team management
• System design
• Data analysis
• Customer service
• SAP

Good to have

• Salesforce