Team Lead
BengaluruFull-timeSenior levelPosted 1 week ago
Senior customer support role at PradeepIT Consulting Services in Bengaluru.
About the role
Written and spoken fluency in business English Management of daily activities of a team. Team Size is 20+ Ensures achievement of all process, team and individual Customer Service goals and standards Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills
What you'll do
- Written and spoken fluency in business English
- Management of daily activities of a team. Team Size is 20+
- Ensures achievement of all process, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
What you need
- Customer service
- Escalation handling
- Telecom
- Communication