Technical Support Engineer, Trilogy
BengaluruFull-time6–11 yrsPosted 1 week ago
Senior IT support role at PradeepIT Consulting Services in Bengaluru. Needs 6+ years and a B.Tech or B.E..
About the role
Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.
What you'll do
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customers problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
- Getting bored answering simple questions for the same product each day
What you need
- Troubleshooting
- SAP
- Salesforce