Specialist Selene Finance

About the role

The Correspondence Drafter I is responsible for researching customer inquiries and verbal inquiry tasks, collaborating with internal business partners, and drafting accurate, professional, and customer-focused written responses. This role gathers and analyzes information from multiple sources to ensure responses are complete, compliant, and delivered within established service levels.

What you'll do

• Research customer inquiries by reviewing account information, servicing system data, payment histories, escrow disbursements, ARM adjustments, loan balances
• Review payment histories and credit reports to determine whether corrections or fee waivers are appropriate
• Collaborate with servicing departments, including Customer Service, Escrow, Cash Processing, Default, Loss Mitigation, Bankruptcy, Foreclosure
• Draft clear, accurate, and professional written correspondence in response to customer inquiries, verbal inquiry tasks, and VOM requests
• Translate complex servicing information into customer-friendly language

What you need

• Excel
• Customer service