IN_Sr Associate_Chatbots / Voicebots_GCC_Advisory_Bangalore
BengaluruFull-time4–7 yrsPosted 5 days ago
Mid-level consulting role at PricewaterhouseCoopers Services in Bengaluru. Needs 4+ years and a B.Tech, B.E. or B.Sc.
About the role
We are seeking a Senior Developer with deep expertise in contact centre transformation and advanced AI-driven automation . This role requires architecting scalable solutions, leading technical initiatives, mentoring junior engineers, and driving innovation across enterprise-grade customer engagement platforms.
What you'll do
- Lead the design and architecture of end-to-end contact centre transformation solutions
- Build and optimize Voice Bots, Chatbots, Email Bots , multilingual conversational AI solutions
- Architect Gen AI-powered Knowledge Bases (RAG) , Agent Assist frameworks , and Auto Quality Audit systems
- Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai
- Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs
What you need
- Business analysis
- CI/CD
- Python
- Docker
- Kubernetes
- RPA
Good to have
- LLMs
- NLP
- REST APIs
- Prompt engineering
- Performance management
- C++