Service Engineer 2
HyderabadFull-time3–5 yrsPosted 3 weeks ago
Mid-level electrical and electronics role at Providence India in Hyderabad. Needs 3–5 years and a B.Tech, B.E. or B.Sc.
About the role
What will you be responsible for? Monitor, triage, and resolve alerts and incidents from infrastructure systems including UPS systems, network switches, servers, and related datacenter equipment. Support incident response activities by identifying issues, coordinating with SMEs, documenting troubleshooting steps, and helping drive timely resolution.
What you'll do
- What will you be responsible for?
- Monitor, triage, and resolve alerts and incidents from infrastructure systems including UPS systems, network switches, servers, and related datacenter equipment
- Support incident response activities by identifying issues, coordinating with SMEs, documenting troubleshooting steps, and helping drive timely resolution
- Perform basic root cause analysis for recurring incidents and contribute to corrective and preventive actions
- Monitor infrastructure health using tools such as SCOM, AppInsights, or similar monitoring platforms
What you need
- ServiceNow
- Power BI
- Troubleshooting
- PowerShell
- Incident response
- Root cause analysis
Good to have
- SOP writing
- ITIL
- Reconciliation