Sr. Support Operations Manager
PuneFull-time8–12 yrsPosted 1 week ago
Leadership operations role at QAD in Pune. Needs 8–12 years.
About the role
Are you an operational leader who thrives at the intersection of technology, strategy, and team leadership? We are seeking a Senior Support Operations Manager in Pune to own and elevate the global support engine powering our 24/7 enterprise customers. In this high-visibility role, you will be the operational and platform owner for our global Support Operations ecosystem.
What you'll do
- Platform Ownership & Technical Leadership
- Workflow Optimization & Automation
- Process Excellence: Champion continuous improvement (Lean/Six Sigma principles) to reduce resolution times, eliminate manual steps, and optimize support workflows
- Strategic Program Delivery & Analytics
- Cross-Functional Collaboration & Stakeholder Enablement
What you need
- Salesforce
- Zendesk
- ServiceNow
- CRM
- JIRA
- Power BI
Good to have
- Tableau
- Six Sigma
- Customer success