Sr. Support Operations Manager
PuneFull-time8–12 yrsPosted today
Leadership operations role at QAD in Pune. Needs 8–12 years and a B.Tech, B.E. or B.Sc.
About the role
The Senior Support Operations Manager is responsible for guiding the planning, development, standardization, and continuous improvement of the tools, systems, and operational processes used by QAD Support to deliver high-quality service to customers and internal stakeholders. This role ensures that Support Operations platforms, workflows, and governance models are scalable, efficient, and aligned with QAD’s business objectives and service delivery strategy.
What you'll do
- Be expected to participate during core business hours in the AMS region with some overlap with A/P and EMEA
- Be asked to adjust hours given our 24/7 nature of the business
What you need
- Reporting
- Process improvement
- Coordination
- CRM
- Team management
- Documentation