IT Support Engineer
ChennaiFull-time3–5 yrsPosted 1 week ago
Mid-level IT support role at Qube Cinema in Chennai. Needs 3–5 years and a diploma, B.Tech or B.E..
About the role
We are seeking a customer-focused IT Support Engineer to provide L1/L2 support and contribute to reliable day-to-day IT operations. The role covers end-user support, Microsoft 365 administration, Windows endpoint support, basic network The successful candidate will have practical experience in an enterprise environment,
What you'll do
- Provide L1/L2 support for desktops, laptops, printers, peripherals, operating
- Systems and business applications
- Log, categorise, prioritise, assign, update and close incidents and service
- Requests using ManageEngine ServiceDesk Plus or a comparable ITSM platform
- Troubleshoot login, performance, application, email, printer, VPN and
What you need
- Office 365
- CCNA
- ITIL
- Active Directory
- Troubleshooting
- Windows
Good to have
- Azure
- TCP/IP
- Root cause analysis
- SOP writing