Agent Manager
JaipurFull-time0–2 yrs1.4 L–₹2.2 L a yearPosted 3 weeks ago
Entry-level customer support role at Quess Corp in Jaipur. Open to freshers; up to 2 years, with Class 12. Pays ₹1.4–2.2 LPA.
About the role
As an Agent Manager, you will be responsible for overseeing a team of agents and ensuring efficient operations.
What you'll do
- Manage and motivate a team of agents to meet performance targets
- Monitor agent performance and provide coaching as needed
- Coordinate with other departments to ensure smooth workflow
- Implement strategies to improve agent productivity
- Handle escalated customer issues professionally and efficiently
What you need
- Customer service
- Communication