Associate Cre
SaharanpurFull-time0–2 yrs1.6 L–₹2.4 L a yearPosted over a month ago
Entry-level customer support role at Quess Corp in Saharanpur. Open to freshers; up to 2 years, with Class 12. Pays ₹1.6–2.4 LPA.
About the role
Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
What you'll do
- Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
- Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
- Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
- Ensure all system records are up to date and accurate
What you need
- Customer service