Customer Support Specialist
KarnatakaFull-time0–2 yrsPosted today
Entry-level customer support role at Radancy in Karnataka. Open to freshers; up to 2 years, with a B.Tech, B.E. or B.Sc.
About the role
In this role, you’ll provide expert support across multiple Radancy solutions, serving as a key partner to customers navigating their day-to-day usage of our platform. We’re looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience.
What you'll do
- Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA’s; confirm accuracy on all work prior to closing tickets
- Set up and maintain users, user profiles, workflow rules, and application settings
- Work closely with development teams to identify, report, and resolve product issues and submit customer enhancement requests
- Provide standard training and hands-on support to end users
- Ensure all customer issues and interactions are logged accurately and comprehensively in the ticketing system, keeping track of progress, resolutions
What you need
- Customer service
- Ticketing tools
- Communication
Good to have
- Zendesk
- JIRA
- HTML
- CSS
- JavaScript