Customer Care Executive
GurugramFull-time0–3 yrsPosted yesterday
Junior customer support role at Randstad in Gurugram. Open to freshers; up to 3 years, with a degree.
About the role
Sources of Queries• Customer Emails• Tickets logged by Axis Max Life Branches• Customer Helpline escalations• Agent/Advisor queries and escalations• Customer grievances, management escalations and IRDAI complaints Key Responsibilities• Manage customer queries, complaints and service requests received through Email,CRM and servicing channels.• Engage with customers through outbound calls, as per internal guidelines, to gain aclear understanding of their concerns, obtain additional information…
What you need
- Customer service
- CRM
- Voice process
- Complaint handling
- Escalation handling
- MS Office
Good to have
- Email support
- Root cause analysis
- MIS reporting