Customer Service Specialist
MumbaiFull-time2–5 yrsPosted 3 days ago
Mid-level customer support role at Randstad in Mumbai. Needs 2+ years and a degree.
About the role
Customer Service Specialist at Randstad. Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers.
What you'll do
- Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers
- Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
- Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
- Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
- Maintain service levels according to business prioritization
What you need
- Customer service
- Sales
- Upselling
- Cross-selling
- Problem solving