Front Office Executive
PuneFull-time3–7 yrsPosted 3 months ago
Mid-level hospitality role at Randstad in Pune. Needs 3+ years and a degree.
About the role
Front Office Executive / Senior Executive (Healthcare) Position Overview We are seeking a dynamic, customer-centric, and presentable Front Office Executive / Senior Executive to join our team. This role serves as the primary point of contact for patients and visitors, overseeing Outpatient (OP) operations, Admission-Discharge-Transfer (ADT) workflows, billing, insurance coordination, and cash management.
What you'll do
- Patient Relations & Reception Management Warmly greet patients and visitors upon arrival, maintaining a professional, presentable, and polite demeanor
- Manage front desk operations, including patient registration, scheduling, rescheduling, and appointment confirmations
- Guide patients and attendants to appropriate departments, OPD clinics, or diagnostic areas efficiently
- Handle crowd management and maintain orderliness in the reception and waiting lounge areas
- Communication & Query Resolution Provide proactive, clear, and accurate communication to patients through all channels (in-person, phone, email, and online portals)
What you need
- Front office
- POS
- Communication
- Hospitality
- Reconciliation
- Treasury