MCPE SDWAN Service Desk Team Leader
MumbaiFull-time6–10 yrsPosted 3 weeks ago
Senior IT support role at Reliance Jio in Mumbai. Needs 6–10 years and a B.Tech or B.E..
About the role
Manage delivery of exceptional service to customers Assure engineers are trained in troubleshooting all queries, requests Handle team with utilization of resources, skill set, availability Engage with managers and other stakeholders for running of service Provide resolution to MCPE SDWAN customers as per defined parameters
What you'll do
- Ensure ahderence to roster schedules, occupancy levels and floor SOPs
- Manage delivery of exceptional service to customers
- Engage with managers and other stakeholders for running of service
- Provide resolution to MCPE SDWAN customers as per defined parameters
- Ensure accurate and timely delivery of information to action owners
What you need
- Telecom
- Troubleshooting
- SOP writing
Good to have
- CCNP