L2 Engineer NOC Enterprise
MumbaiFull-time5–8 yrsPosted 1 week ago
Senior IT support role at Reliance Jio in Mumbai. Needs 5–8 years and a B.Tech, B.E. or diploma.
About the role
controllers, access points (APs) etc. using NMS/EMS tools on 24x7 2.Detect, triage and resolve WiFi connectivity, coverage, roaming and authentication issues within defined SLAs. 3.Handle escalations from L1 and perform root-cause analysis on 4.Execute configuration changes and firmware upgrades on WLAN
What you need
- ITIL
- TCP/IP
- Ticketing tools
- ServiceNow
- Troubleshooting
- Root cause analysis
Good to have
- CCNA
- Networking