Field Account Manager - South Asia
MumbaiFull-time8–10 yrsPosted over a month ago
Senior account management role at RELX India (Pvt) Ltd L&P div Company in Mumbai. Needs 8–10 years.
About the role
You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities.
What you'll do
- Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
- Developing and implementing customer success strategies to drive adoption and retention
- Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
- Identifying opportunities for upselling or cross-selling additional products or services to existing clients
- Monitoring customer health metrics and proactively addressing any potential issues or concerns
What you need
- Business development
- Customer success
- Cross-selling
- Sales
- Upselling
- Communication
Good to have
- CRM
- Salesforce