Customer Experience Executive (B2B) - Bangalore East
BengaluruFull-timeJunior levelPosted 3 months ago
Junior customer support role at Rentokil Initial in Bengaluru. Needs a degree.
About the role
The Executive - Customer Experience is responsible for client retention, renewals & price increase, up-selling and Compliant Management related to commercial clients. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
What you'll do
- Drive client retention by maximizing renewals, implementing value-based price increases, and identifying up-selling opportunities
- Follow the Advance Renewal process in the Renewal Portal to ensure timely quotation submission and effective implementation of approved price increases
- Customer Experience Improvement: Provide data-driven recommendations and actionable insights to branch teams to improve service quality, customer satisfaction
- Conduct regular account reviews and terminate non-renewed accounts as per the company termination policy
- Manage customer interactions, account reviews, and service quality surveys to enhance customer satisfaction and retention
What you need
- Upselling
- Accounts receivable
- Problem solving
- Cross-selling