Director - Customer Success (APAC)
ChennaiFull-time7–10 yrsPosted 4 months ago
Senior customer support role at Rocketlane in Chennai. Needs 7–10 years.
About the role
As a Leader – Customer Success, you will own the vision, strategy, and execution of Rocketlane’s customer success function. You will lead and scale a high-performing Customer Success team while driving customer outcomes, long-term retention, and revenue expansion.
What you'll do
- Think creatively, combine the latest in AI technology with sound customer principles, drive massive innovation
- Lead, mentor, and scale a team of Customer Success Managers, fostering a strong customer-first culture
- Build and strengthen executive-level relationships with customers, acting as a strategic advisor and escalation point
- Drive excellence across, success plans, product as an integral component of customer workflows, renewals / retention, and expansion
- Establish and evolve customer success frameworks, playbooks, and best practices to support scale
What you need
- Customer success
- Sales
- Escalation handling
- Product marketing
- Communication