Forward Deployed Strategist

About the role

You sit where a customer's business goals, their operating model, and Rocketlane's platform actually meet. The customer can feel something's wrong but doesn't have language for it. That's where you start. You bring structure to the ambiguity without flattening it, turning incomplete signals into a direction someone with real stakes will commit to.

What you'll do

• Build a deep read of each customer’s delivery model, commercial priorities, and success metrics well beyond product adoption
• Identify the highest-impact problem worth solving, often before the customer has framed it themselves
• Scope transformation initiatives end to end from intake and discovery through delivery each mapped to a defined business outcome and a complexity tier
• Set success criteria up front. Every engagement is measurable before it starts, so value realized is provable at the end
• Run the discovery sprint that qualifies a request: confirm the problem is real, scope the work

What you need

• Escalation handling
• Communication