Customer Care Advocate
Delhi, NoidaFull-timeHybrid3–4 yrsPosted 3 weeks ago
Mid-level legal role at Rockwellautomation in Delhi and Noida. Needs 3–4 years and a B.Com or BBA. Hybrid.
About the role
The Customer Service Advocate provides essential support across pre/post-sales, ensuring smooth order management, timely service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are key to success
What you'll do
- Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details
- Order / RMA maintenance, supply schedules, and customer/distributor coordination
- Schedule calls and follow up on service requests
- Handle requests for company materials and documentation
- Maintain accurate records of returns, pricing updates, and order changes
What you need
- Customer service
- CRM
- Documentation
- ERP
- SAP
- Power BI