Customer Care Advocate
PuneFull-timeHybrid2–3 yrsPosted 1 week ago
Junior legal role at Rockwellautomation in Pune. Needs 2–3 years and a B.Com or BBA. Hybrid.
About the role
As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in an environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers.
What you'll do
- Resolve customer issues with a positive, solution‑oriented mindset, always prioritizing customer needs
- Demonstrate knowledge and take responsibility for Order Management, Order Fulfilment, SaaS (Software as a Service) operations, Tech Connect IQ (TCIQ)
- Proactively identify customer requirements and respond with urgency, clarity, and empathy
- Apply strong analytical skills to assess and resolve unexpected scenarios raised by customers across software, TCIQ, and consolidated renewal workflows
- Demonstrate a process‑improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery
What you need
- Customer service
- SAP
- Salesforce
- Root cause analysis
- Documentation