Specialist-Scheduling
BengaluruFull-time4–6 yrsPosted over a month ago
Mid-level operations role at Sagility in Bengaluru. Needs 4–6 years and a diploma.
About the role
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.
What you'll do
- Team Management – Manage team size of 3 - 5 WFM Analyst
- Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments
- Manage non-productive time request process, ensure activities are planned without impacting SLAs
- Multi-site/Geo scheduling and achieve Service Level commitments
- Review and process scheduling change requests
What you need
- Excel
- Team management