IT Technology Services Senior Specialist - SAP Basis, HANA, RCA, Proactive Analysis
BengaluruFull-time10–18 yrsPosted 1 week ago
Leadership software engineering role at SAP in Bengaluru. Needs 10+ years.
About the role
Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
What you'll do
- Find a place where you can be yourself, prioritize your wellbeing, and truly belong
- Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s
- Analyse root-causes of the failures (if known) in achieving the KPIs and define a corrective action plan, with well-defined mitigation steps
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units
- Process improvement initiatives for daily operational activities
What you need
- SAP Basis
- Root cause analysis
- SAP HANA
- AWS
- SAP
- ITIL
Good to have
- Performance management
- GCP
- Azure
- ERP
- SOP writing