Lead, System Analyst

About the role

Lead, Systems Analyst Enable Deployment of Global Tools and analysis of new business process initiatives for Front office Customer Support, Services and Customer experience in International Operations Demand Intake & Requirements Management: Capturing and shaping business needs from International Operations Zones Liaise with Zone BRMs for new Front Office requirements Act as the primary interface with Business Relationship Managers (BRMs) and Global domains to capture new needs coming from the…

What you'll do

• Track adoption for best-of-breed applications Monitor usage metrics (e.g., active users, transactions) for key global tools to ensure they deliver expected value
• Enable countries and zones to improve global KPIs Support regions in aligning with global performance indicators and improving measurable outcomes
• Assist Zones on Technical Debt initiatives for the Front office landscape Partner with zones to execute clean-up initiatives (e.g., decommissioning, consolidation