Manager - Product Application Engineer - L1 Technical Support (East Zone)
KolkataFull-time2–6 yrsPosted over a month ago
Mid-level IT support role at Schneider Electric in Kolkata. Needs 2+ years and a B.Tech, B.E. or diploma.
About the role
Manager - Product Application Engineer - L1 Technical Support (East Zone) Location: Kolkata Reporting To: Regional Sales Manager Position Summary The L1 Technical Support Engineer will provide pre-sales and application support for Industrial Automation products including Variable Frequency Drives (VFDs), Soft Starters, PLCs, HMIs, Industrial Communication, and related automation solutions.
What you'll do
- Pre-Sales Technical Support Provide technical compliance evaluation against customer specifications and tender requirements
- Support product selection and sizing for automation solutions
- Review customer inquiries, specifications, BOQs, and application requirements
- Prepare technical comparisons against competitor offerings
- Conduct product demonstrations and proof-of-concept presentations
What you need
- Troubleshooting
- Channel sales
- PLC
- SCADA
- Instrumentation
Good to have
- HVAC
- Material handling