Specialist Service Representative II - Remote Support - Data Centre
RemoteFull-time5–9 yrsPosted 2 months ago
Senior IT infrastructure role at Schneider Electric. Needs 5+ years and a diploma. Remote.
About the role
As a Connected Services Technical Expert, you will combine deep technical expertise with a customer-centric mindset to monitor, analyze, and improve the performance, reliability, and availability of customers' connected electrical and critical infrastructure systems.
What you'll do
- Provide technical expertise in one or more of the following domains: Electrical Distribution Systems Critical Power & Cooling Infrastructure Automatic Transfer Systems…
- Provide remote customer assistance through phone, email, chat, and other digital channels
- Serve as a technical escalation point for customer and platform-related incidents
- Monitoring, Analytics & Reliability Services Monitor the health and performance of customer assets using connected services platforms
- Perform predictive and condition-based analysis to identify potential issues and recommend corrective actions
What you need
- Troubleshooting
- Preventive maintenance
- PLC
- Instrumentation
- Customer success
- Root cause analysis