Manager, Customer Success
HyderabadFull-time8–14 yrsPosted over a month ago
Leadership customer support role at Seismic in Hyderabad. Needs 8+ years.
About the role
The Senior Manager of Customer Success will build and lead the Customer Success team in Seismic's India hub, supporting a high-volume book of business through scaled digital engagement . This role creates a strong team culture and drives consistent customer engagement, adoption, risk management, renewal readiness, and value realization at scale .
What you'll do
- Hire, onboard, coach, and develop a high-performing Customer Success team in India, including performance management, career development
- Establish operating rhythms and management routines that drive measurable improvements across customer engagement, adoption, risk mitigation, renewal readiness
- Serve as an escalation resource for CSMs, internal teams, and customers, resolving escalations within defined SLAs and improving customer outcomes
- Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects
- Own the health, renewal forecast, and risk pipeline for the book of business, ensuring forecast accuracy, early identification of risk themes, and clear escalation paths
What you need
- Customer success
- Sales
- Escalation handling
- Performance management