Forward Deployed Engineer — Agents

About the role

As a Forward Deployed Engineer, you embed directly with our customers and take an agent from idea grounded in real work to running in production . You'll sit at the intersection of engineering, AI, and hands-on customer delivery: understanding a messy real-world process, capturing how it truly works, authoring the agent's operating logic, building and integrating it, and standing it up under strong governance and human oversight.

What you'll do

• Embed with a customer team to understand a target workflow — including the exceptions and rework that never make it onto a slide
• Deploy our lightweight observation software and turn real, observed work into a clear specification for what the agent should do
• Author and validate the agent's operating procedure — its decision logic, rules, and escalation paths — and prove it against real cases before any build
• Build, integrate, and configure the agent, wiring it into enterprise systems with guardrails and human-in-the-loop checkpoints
• Drive calibration, user acceptance testing, and shadow-mode validation through to a clean production go-live

What you need

• Machine learning
• SQL
• LLMs
• Python
• Prototyping
• Wiring

Good to have

• RPA
• Kubernetes
• Mainframe